Flint 3 (GL-BE9300) EU/UK Preorder Issue – Our Apology & How We Want to Make It Right

Hi everyone,

We would like to sincerely apologize for the technical issues that occurred during the launch of the Flint 3 preorder in our EU and UK stores. Due to an unexpected system delay, some of you were unable to place your orders during the critical first ten minutes—resulting in missed opportunities to claim the super early bird offer.

We understand how frustrating this experience must have been, especially for those who subscribed early and waited patiently for this launch. It was never our intention to create confusion or disappointment, and we’re deeply sorry for not organizing this preorder event as smoothly as we should have.

We also recognize the concerns raised around the limited quantity of super early bird offers. While we actually made more super early bird stock available than we did for the Slate 7, the demand for Flint 3 far exceeded our expectations. That strong response is exciting, but it also shows us we need to plan better to ensure more supporters have a fair shot.

👉To make things right:

If you subscribed to Flint 3 newsletter updates and attempted to make a purchase in the EU or UK store yesterday but missed out on the super early bird price due to the issue, we will honor the super early bird price for you. Please contact our CS team at cs@gl-inet.com with proof of your attempt. After reviewing your case, we’ll issue a partial refund or provide an adjusted offer if eligible.

Looking ahead, we’re taking meaningful steps to improve.

• We’re planning a website revamp to make sure our online store offers a smoother and more reliable experience for all users.
• We’re also committing to conduct more user testing before future product launches, so we can catch potential issues early and deliver a better launch experience.
• In addition, we’re exploring new ways for our community to secure early bird offers in advance—whether that’s through early access reservations, waitlists, or verified subscriber perks. And we’d love to hear your suggestions! If you have ideas, feel free to share them with us.

To everyone who showed up early, tried to order, and shared honest feedback—thank you. We deeply appreciate your patience, passion, and support. It helps us grow and deliver better experiences in the future.

– GL.iNet Team